Flight Management App — Refund Policy
Version: 1.0 - Effective 31 August 2026
Flight Management App ("FMA", "we", "us", "our") operates on a flexible, month-to-month Subscription basis with no lock-in contracts. This Refund Policy outlines how we handle payments, cancellations, and refund requests.
By subscribing to or using FMA, you agree to this policy in conjunction with our Terms and Conditions.
1. General Refund Rule
Because FMA is a pay-as-you-go service billed monthly, we maintain a general no-refund policy. Specifically:
- 1.1 we do not offer refunds for change of mind;
- 1.2 fees are non-refundable for a partially used Billing Cycle;
- 1.3 we do not provide refunds or credits for months where your account was open but left unused;
- 1.4 we do not refund any difference if you downgrade your plan mid-Billing Cycle; and
- 1.5 where your Subscription plan changes in accordance with your usage levels or at your request, any increase or decrease in fees normally takes effect from the next Billing Cycle and does not create an entitlement to a refund for previous Billing Cycles.
2. Cancellations and Auto-Renewal
You have full control over your Subscription.
- 2.1 Subscriptions automatically renew at the end of each Billing Cycle.
- 2.2 You may cancel your Subscription at any time before the next renewal date.
- 2.3 Cancellation prevents the next renewal but does not necessarily terminate access before the end of the current paid Billing Cycle.
- 2.4 Because cancellation takes effect at the end of the current paid Billing Cycle, no pro-rata refunds will be issued for the remainder of that month.
3. Free Trials
If FMA offers a free Trial Period, no Subscription fees are payable during the Trial Period unless otherwise stated. You may cancel during the Trial Period without charge. This Refund Policy applies once you commence or accept a paid Subscription.
4. Australian Consumer Law (ACL) Guarantees
While FMA generally operates on a no-refund basis, nothing in this policy excludes rights that cannot be excluded under applicable law, including mandatory consumer protections available under the Australian Consumer Law.
You may be entitled to a refund, replacement, compensation, or another remedy available under applicable law if:
- 4.1 there is a major failure with the FMA service (e.g., the software is fundamentally defective or continuously unavailable for an extended period); or
- 4.2 the service is fundamentally unfit for its stated purpose and cannot be fixed within a reasonable timeframe. However, having partaken in a free trial, and subsequently paid for a subscription, the assumption is that you consider the service fit for your particular purpose.
Routine bugs, expected scheduled maintenance, or temporary third-party outages do not constitute a major failure.
5. Billing Errors and Refund Processing
If you believe you have been billed incorrectly, please contact us as soon as possible with details of the issue. Where we determine that a payment was charged incorrectly, duplicated, or otherwise processed in error by FMA or its payment provider, we will take reasonable steps to correct the error, including issuing a full or partial refund where appropriate.
Timing of Refunds: Approved refunds will be returned to the original payment method where reasonably practicable. Processing times may vary depending on the payment provider and financial institution involved.
6. Chargebacks and Payment Disputes
If you believe a charge is incorrect, please contact FMA before initiating a chargeback or payment dispute with your financial institution. We reserve the right to suspend or restrict access to FMA while a chargeback or payment dispute is under investigation and until the matter is resolved.
7. Jurisdiction and Global Audience
FMA is provided to a global audience; however, our Terms and Conditions, Privacy Policy, and this Refund Policy are governed by the laws of Queensland, Australia. Any refunds processed will be issued in the original currency of the transaction, and FMA is not responsible for any currency conversion costs imposed by your bank or payment provider.
8. Contact Us
If you have any questions about this Refund Policy or need to report a billing issue, please contact our support team:
Email: [email protected]
